Brand Update : Dettol

Dettol celebrated its 75 years of existence in 2008. This highly popular antiseptic brand has come a long way since 1933. After a plethora of extensions and experiments, this brand is still ruling the Indian market as the most preferred antiseptic lotion and also as a premium soap.

The brand celebrated its 75 years by reinforcing the germ killing positioning and the tagline " Be 100% sure ". The brand is currently running a campaign highlighting the efficiency and the multi-uses of the product.

In marketing theory , it is taught that one of the strategy for a brand which has reached the maturity stage of PLC is to find new uses for the product. The Dettol brand is currently in the process of discovering those new uses for the product. When the consumer uses the product for different purposes, the sales naturally increases.

A classic case that is used in most marketing textbook is that of the Baking Soda brand Arms & Hammer. The brand found that consumers use baking soda as a refrigerator deodorant. Arms & Hammer ran a series of promotions to encourage consumers to place an open box of Arms & Hammer in their fridge. The brand later extended itself into various products like toothpaste and antiperspirant . ( Marketing Management, Kotler, Keller 13ed)


The best way to find the new uses for the product is to ask the consumers. Dettol did just that. It ran a series of promotions asking consumers to tell the company , how they used Dettol.

Watch the commercial here : Dettol new uses
The brand asked the consumers to contact them and tell the company on the multiple uses of the product and thus gained lot of insights into the various uses of the brand.

The brand later came out with a series of campaign highlighting the various uses of this antiseptic. Dettol now taken the platform of a multi-use antiseptic which can be used during bath, to clean wounds, to sterilize clothes, floor etc.

Although homemakers has been using Dettol for all these, the company has now taken these uses as a part of the core product. The brand is trying to break the image of Dettol as an antiseptic which is used for cleaning wounds.

Along with this initiative, the brand also reinforced its commitment towards hygiene. The brand has selected hygiene as the core brand value and theme which it will fight for.

In 2008, the brand conducted a study which showed that 78% of frequently touched surfaces in a household is highly contaminated. The brand then conducted a series of awareness campaign to promote better hygiene using Dettol.

Using hygiene as the major theme, Dettol is trying to increase the usage of the product among the households. Because of the excellent brand equity, Dettol is in a position to ride this wave.

Regarding the distribution, recently I wanted to buy this brand from my nearest grocery store but was surprised to find that the product was not stocked there. He told me that Dettol is available only in medical shops. A major super market is also not stocking this brand. I am not sure whether Dettol has stopped selling through OTC . If it is so, then the brand is in for trouble.

Colin : Cleans To A Shine

Brand : Colin
Company : Reckitt & Benckiser

Brand Analysis Count : 402

Colin is a brand from Reckitt & Benckiser. This brand is the market leader in glass cleaner product category. One can say that Colin is the pioneer in creating this category.

Colin brand was created by a company known as Fern Hill Laboratories ltd. In 1998, this brand was sold to Reckitt & Colman ( which later became Reckitt & Benckiser).

Glass cleaner market is a small market with a size of 20 crore. Colin commands more than 70 % of the market . This brand is an example of a niche brand. One good thing about Colin is that the brand owner has left this brand as a niche brand and so far has not ventured into extending Colin into other product categories.

The typical issue with the niche brand is the market size. In a country like India with its sheer size and diversity, managing a niche brand often is a difficult affair.

Consider the case of Colin. The brand is a national brand with presence over most of the urban market. But the brand has to manage the challenge of distributing to all those numerous urban market for a share of those 20 crore. Since Colin is a part of Reckitt which has a basket of products, the cost will be shared. For a company having only one niche brand, Indian market is indeed a tough market to crack.

Colin was always perceived to be a premium product. From my experience as a middle class customer, we never perceived Colin as an essential product. Although we had all the products that could be cleaned using this cleaner, we never felt the need for Colin.

Now the situation is different. The number of electronic gadgets has increased, consumers now have LCD monitors, computers, ipods, psp etc which require specialist cleaning solutions. Hence more than ever, Colin has a good potential in this era.

Colin in a way also suffered from narrow positioning . The brand is widely perceived as a glass cleaner, actually it can be used as a multi-purpose cleaner for fridge and other gadgets. Hence when a consumer has a view that Colin is a glass cleaner, the usage and the value for money proposition does not match. In my experience as a consumer, I never bought this product because of this thought " To clean a TV, why should I spent this much ? "

It is also true that being perceived as a specialist for glass cleaning has its own advantages. The brand is considered an expert in that category and is almost generic to that category.

Colin is a brand that is well entrenched in the minds of the consumers. Being a niche brand has prevented heavy media support for Colin. But the brand has huge potential in days to come. The brand has to take a risk and try to create more uses for this product.

Brasso : Branding without Advertising

Brand : Brasso
Company : Reckitt & Benckiser

Brand Analysis Count : 420

This post is inspired by an article which came in the Economic Time ( Source). The article mentions the brand Brasso as an example of a brand which has become a 100 crore brand without spending much on advertising.

Brasso is a 105 year old brand from Reckitt & Benckiser . The brand was born in 1904 when a Reckitt official traveled to Australia and discovered the potential of a such a product. In 1905, the company brought the brand Brasso into the market. ( source).

The brand has become almost synonymous with metal polish across the world. The brand became generic after the two world wars. Brasso is heavily used by armed forces across the world . In India too, Brasso is heavily used by the armed forces. According to ET, around 12800 litres of Brasso is used by the armed forces every month.

The brand gained its generic status purely by word of mouth. The very simple fact that this product is used by armed forces gave it tremendous authenticity. In the consumer space, the product has limited usage.The rich heritage and the word of mouth gave the brand enough recall when ever there is a need for a metal polish. Since the brand is selling without any advertising, the company is also happy to let the party run.

But the problem with such a brand is that there is a possibility that the brand misses out in opportunities. Many consumers does not know that Brasso can be used to clean scratched CDs and even repair scratches in plastic products. Unless the brand communicates regularly , there is a chance that the brand will miss out in capitalizing its strengths and in finding new uses for the product.

Vanish : Trust Pink, Forget Stains

Brand : Vanish
Company : Reckitt & Benckiser

Brand Analysis Count : 438

Vanish is a category creator in the Indian market. This is a brand that pioneered the stain removal fabric care product category in India. Infact this category was carved out from the broader detergent/fabric care market in India.

Vanish is a global leader in the fabric stain removal fabric care product category. This Rs 2700 crore global brand came to India in 2005 after an extensive test marketing phase which started as early as 2001. Vanish was launched in India as Vanish Shakthi . The brand is in the "specialist fabric care "product category which is a subcategory of fabric care market.

Vanish is a stain removing product. This product has to be added with the ordinary detergent inorder to remove the toughest of stains. The brand has been actively promoted across various media .
One of the interesting feature about this brand is the usage of the brand element -color of the packaging- as a differentiator and as an anchor. Although Vanish powder is white in color, the brand uses pink packaging as a powerful brand element. The brand even uses the color as the element that anchors the brand to the customer's mind. Vanish uses the tagline " Trust Pink, Forget Stains ". Infact this is one brand that uses color to increase the brand salience . Globally too Vanish uses the same strategy to create distinctiveness .

Pink and stain removing detergent are seemingly unrelated attributes. Some may say these attributes are negatively associated. But Vanish established that Pink can remove Stains. By creating such an association, the brand has created a powerful differentiator. The brand uses its " Active Oxygen" property to rationally convince the customers of its effectiveness in removing tough stains.

Vanish has achieved this through powerful advertising. The ads are full of pink color bombarding the consumers about the message " Trust Pink, Forget Stains ".

Watch the ads here : Vanish 1, Vanish 2.

The brand follows the global advertising strategy in India too. The ads have the same theme of product demo/ stain challenge coupled with pink dressed models doing the demo.

It has to be said that these ads increase the brand recall among the viewers because it has lot of powerful brand elements.
But more than these high profile promotions, Vanish became globally successful because of product efficacy. Many friends who used this product has vouched for its effectiveness. A good product with strong brand elements backed by a heavy load of ads should be a sure winner .

Having said that, Vanish has a tough task ahead. First difficulty is to establish the usefulness of the brand in everyday life of the consumer. Since this brand is a specialist, consumers may use this product only on occasions where they have to deal with tough dirt. So there is a chance of this brand remaining niche because of that perception. The new campaign is aimed at convincing the consumers that using Vanish everytime can remove stains which were left unnoticed by the consumers. So less risk when used regularly. It is a smart move indeed.

Another issue is the price. Vanish is an expensive product and since this is not replacing the ordinary detergent, Indian homemakers may think twice before including Vanish in the regular purchase list. Although Vanish has introduced economical packages, it may have to go through the sachet route if it wants to drive volume. In the ever value conscious Indian consumer mindset, Vanish still remains as a ' luxury'.

Third issue is the competition. Although Vanish is a specialist, it is facing competition from ordinary detergents which also claims to be stain removers. It is logical for a consumer to choose a detergent that claims to have stain removal property rather than buy two products .

Vanish is India for long term. It has the backing of a global fmcg giant, a rich global success background and a potential consumer market to tap. It will be a brand worth watching.

Related Brand
Comfort Fabric Conditioner

Brand Update : Vanish Gets a Brand Ambassador

Vanish, the stain remover product from Reckitt has found a celebrity endorser in the actress Sridevi. The brand is now running a campaign featuring the celebrity.

Watch the ad here : Vanish

The new ad shows a move by the brand away from the previous campaign formats. The brand has been consistently using the global communication format till now. The brand has thought of using celebrity to penetrate more into the market. The choice of a " retired" actress like Sridevi is intriguing.

What will be the benefits that the brand expects out of this new strategy of celebrity endorsement. The first benefit is obviously more acceptance for the product in the consumer's mind ( hopefully) aided by the brand equity of celebrity. More brand familiarity. Use of celebrity in POP materials will have lot of impact on the purchases. Boosting the brand acceptance in semi urban markets.

The new campaign has discarded most of the brand elements especially the pink T shirt clad girls who were an integral part of the earlier campaigns. I feel that it was a mistake to remove that important component from the new ad.

Related Brand

Vanish

Brand Update : Dettol & Lifebuoy Creating Hand Sanitizer Category

Indian market is witnessing the creation of a new category in the hand hygiene segment - hand sanitizer. Although hand sanitizer products were existing in Indian since 2002, this category is witnessing lot of marketing action only in the last couple of years.Two giants in the Indian FMCG market is fighting it out in creating this category - Dettol and Lifebuoy.

Hand Sanitizer is an alternative to soap and used for maintaining hand-hygiene . This product which is available in gel, spray, liquid or foam form can be used directly to the hand and unlike soaps need not be washed away. Just apply the hand sanitizer and leave it like that.

It is not Lifebuoy or Dettol which introduced this product in the Indian market. Godrej Consumer Products Ltd , Himalaya, Paras Pharma etc had introduced this product in the Indian market even as early as 2003. GCPL 's brand Protekt is exported to various countries while Himalaya's brand - Pure Hands is a herbal hand sanitizer. But these brands were not able to create a noise in the market so far when compared to Dettol and Lifebuoy.

Indian Hand Sanitizer market is still nascent with an estimated market size of Rs 20 crore (source) . Marketers believe that this category will grow faster owing to the new breed of infectious diseases.

Hand sanitizers are popular in markets like West and Europe because of the consumer awareness ( fear) about hand hygiene coupled with the convenience of the product. The fact that the product can be used anywhere/anytime makes it a very useful product for those who are too much worried about keeping their hands always germ-free.

The early marketers of hand sanitizers in India tried to cash in on the SARS Virus pandemic which created huge amounts of concern and fear in 2002-2003. But the marketers was not effective in converting the fear into enough sales to create a category. When the SARS fear died out, the hand sanitizer market was also dwarfed.

2009-2010 is witnessing another surge of infectious diseases like H1N1 and host of other diseases which are spread through air/water. Since most of these diseases are infectious and spread through socializing, the scope of a convenient hygiene product again surfaced. The trend shows that this surge and fear will last longer than the earlier SARS episode.

As usual, Dettol and Lifebuoy are pushing this category based on fear. The ads shows the probability of germs affecting the consumer at various public places like shopping malls, public transports etc and then advises on keeping hand sanitizer with them always so that they can protect/sanitize their hands all the time.

The ads does the job of scaring the shit out of the consumers and spreading the fear psychosis of contracting diseases everytime/anytime. But thats the job of marketers isn't it ?

The question is whether consumers will be open to the habit of keeping hand sanitizers in the bag and use it everytime they shake hands or uses a public transport, or uses any commonly uses objects like a door handle ?

To be fair to the marketers, the threat is very real. How many of us are aware of the possibility of contracting disease through a publicly used ' door handle ' of the office toilet ? How about the germs in the currency notes that we use on a daily basis ? How about the Bus ?

Oh God !

But how many of us will take the pain of buying and keeping hand sanitizer and using it again and again for fear of contracting disease ?

Many will buy and use it for sure. Like Handwash category, sanitizers will also find takers who are ultra health conscious. There will be consumers who will be attracted to the product because of the sheer convenience of it. The product will be a boon at places where you don't trust the water or the soap.

Now the brands are focusing on fear to promote the product category but as a consumer I am put off by the fear psychosis that these brands are trying to create. I am conscious of the possibilities of diseases but I chose to be little careless about the stuff rather than carrying a hand sanitizer and using it everytime I shake hands with someone.

Having said that I would have been more comfortable if the brands spent more time talking about convenience of the product . I think it will be convenience that will drive the brand and not fear.

What say ?